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Welcome to BHGeneticServices! BHGeneticServices is owned and operated by BubbaHeroWorld! LLC. The following is our Privacy Policy:

What Personal Information About Members Does BHGeneticServices Gather?

The information we learn from members helps us personalize and continually improve your BHGeneticServices experience. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our website, chatbot or mobile apps (the “Platform”) or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing specific recommendations for you and communicating with you.
  • Health Related Information: In order to provide our members with recommended health insurance plans we may ask you for information such as your date of birth, gender, the members of your family, your zip code, and whether you use tobacco. This information is used to identify and recommend health plans and other healthcare products and services that fit your profile and preferences. Some areas of our Platform may require you to complete a registration form.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses BHGeneticServices and other content served by or on behalf of BHGeneticServices on other Web sites.
  • Mobile: When you download or use apps created by BHGeneticServices or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, search results, and other personalized content. Most mobile devices allow you to turn off location services.
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from BHGeneticServices if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our members. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information.

What About Cookies?

  • Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide certain BHGeneticServices features.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of BHGeneticServices’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any BHGeneticServices products and services that require you to Sign in.

Does BHGeneticServices Share the Information It Receives?

Information about our members is an important part of our business, and we will never sell this information to others. We share customer information only as described below and with subsidiaries BHGeneticServices, Inc. controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include providing recommendations and quotes, fulfilling orders, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Insurance Quote Requests: If you use our Platform to request a quote for insurance products, we will share your personal identifiable information contained in your request only to third parties with which we have a contractual relationship (our “Network”). These relationships include insurance agents, insurance carriers (“Service Providers”), and other insurance Service Providers. All Service Providers in our Network have entered into agreements with us that require them to secure any personal information provided through our Platform and limit how they can use such information. These Service Providers are also required to comply with federal and state privacy regulations, such as those outlined in the Health Insurance Portability and Accountability Act (HIPAA). By submitting your request to us, you understand that Service Providers may contact you by telephone (including through automated calling or on a recorded line), email, or regular mail based on the information you provided to us in order to process and fulfill your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of HealthCare.com or one of these Service Providers. If one of the Service Providers contacts you and you wish not to be contacted again by that Service Provider with respect to your inquiry, then you should specifically make a request to that Service Provider. Please note that the Service Providers may maintain the information you provided whether or not you elect to use their services.
  • Aggregate, Non-Personal, or De-identified Information: We may share aggregated information (i.e., information about you and other users collectively, but not specifically identifiable to you) and other non-personal, de-identified, or anonymous information we collect with third parties, including our affiliates, to develop and deliver targeted advertising on our site and on the websites of third parties and our affiliates.
  • As Required by Law: We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders, federal/state audits or similar circumstances whenever we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions, or as otherwise required by law.
  • Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that BHGeneticServices, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of BHGeneticServices and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of BHGeneticServices, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from members for commercial purposes in violation of the commitments set forth in this Privacy Policy.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Emails

By providing your contact information to us through the site, you are registering to receive communications from us directly, on our Platform or through a third party. We will periodically send you newsletters and other e-mails with offers and promotions. If you no longer wish to receive these communications, please let us know by sending an email to us at info@bhgeneticservices.com. You may also opt-out by clicking on the unsubscribe link in our emails.

Third-Party Links

This Privacy Policy applies to all information that you provide on the site. However, when you visit other websites, keep in mind you will be interacting with a third party that operates under its own privacy and security policy. If you choose to obtain certain services through a third-party site, the data collected by the third party is governed by that third party’s privacy policy. A third-party site will also have its own policy regarding the use of cookies and clear gifs. We encourage you to review the privacy policies of any other service provider from whom you request services.

Information Collection Technologies

To better serve our users and Service Providers and increase the response time of the Platform, we use various technologies to collect information about our users, such as:

Cookies. Cookies are small bits of code, usually stored on a user’s computer hard drive, which enable a website to “personalize” itself for each user. We generally use cookies to reduce the time it takes for pages to load on your computer and to assist with customer tracking. Customer tracking (or “click-stream”) data collected by us is used to optimize your experience by learning whether or not you successfully used the site. Additionally, we may capture click-stream data on some of our partner’s websites, limited to the activity involved with the completion of offers listed on our website. This information is used to monitor the performance of our partners. We also may use cookies to deliver targeted advertising (or allow third parties to deliver targeted advertising) on our website and the websites of our affiliates and third parties.

Log Files. We also keep track of Internet Protocol (IP) addresses. An IP Address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Clear Gifs. We employ a software technology called clear gifs (a.k.a. Web Beacons) that help us better manage content on our site and in our HTML emails by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. Clear gifs are not tied to users’ personally identifiable information. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?

BHGeneticServices gives you access to a broad range of information about your account and your interactions with BHGeneticServices for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain BHGeneticServices features.
  • You can add or update certain information. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Terms and Conditions and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of BHGeneticServices, and it is your responsibility to review them for changes.)
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of BHGeneticServices’ essential features, we recommend that you leave them turned on.

Children’s Privacy

This Platform is not intended for use by children under the age of 13. We will not knowingly collect any personal information from visitors under the age of 13 online through this Platform. If you think that we have collected personal information from a visitor under the age of 13, please contact us.

Visitors Outside the United States

This Privacy Policy is intended to cover collection of information on our Platform from residents of the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By visiting our site or using our Services, you acknowledge and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy, regardless of the laws of your residence country.

Your Consent

By using our site, you consent to our Privacy Policy. If you do not agree to this policy, please do not use any portion of the Platform. When you request insurance quotes or other information through the Platform, you are authorizing us to share information with our business partners, who may contact you by phone, email, or mail. If you do not want further communication from them, please notify the partner directly.

Conditions of Use, Notices, and Revisions

If you choose to visit BHGeneticServices, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, resolution of disputes, and application of the law of the state of Utah. If you have any concern about privacy at BHGeneticServices, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and the Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected members.

Examples of Information Collected

Information You Give Us

You provide such information when you chat with us through the BubbaHero! chatbot, or communicate with customer service. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people (with addresses and phone numbers) listed in e-mail addresses of your friends and other people; and financial information, including Social Security and driver’s license numbers.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

Information from Other Sources

Examples of information we receive from other sources include account information, and purchase or redemption information.

Information You Can Access

Examples of information you can access easily at BHGeneticServices include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password); payment settings (including credit card information); e-mail notification settings; Recommendations (including Recommended for You and Improve Your Recommendations); and Your Profile.

Last modified: October 18, 2017


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